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In a significant milestone, ACI Asia-Pacific & Middle East inked a Memorandum of Understanding with Mactan-Cebu International Airport (MCIA) to run a pilot to support the airport establish a comprehensive framework on environmentally sustainable initiatives to achieve its Net Zero emissions goals.
Queen Alia International Airport (QAIA) has secured the title of ‘Best Airport by Size and Region: Middle East’ for airports serving five to 15 million passengers for the second consecutive year and eighth time in its history, acknowledging its commitment to customer experience excellence. This distinguished accolade was awarded by Airports Council International World (ACI World) based on the 2023 Airport Service Quality (ASQ) Survey; a component of the world’s leading airport customer experience measurement and benchmarking program.
A total of 31 airports – 27 airports from Asia-Pacific and 4 from the Middle East- have been recognised with Airports Council International’s (ACI) Airport Service Quality (ASQ) Awards, which are based on most reliable global measurement and benchmarking programme for airport customer experience
MATAR, the Qatar Company for Airports Operation and Management, won the Best Innovative Use of Big Data and Analytics award, for Hamad International Airport (DOH) at the Qatar Digital Business Awards 2023, organised by the Ministry of Communications and Information Technology (MCIT). The Qatar Digital Business Awards is a platform that honours digital transformation initiatives and innovative solutions that will boost the national economy.
Airport Authority Hong Kong (AAHK) today released the air traffic figures for Hong Kong International Airport (HKIA) for January 2024. During the month, HKIA handled 4.1 million passengers and 28,755 flight movements, representing year-on-year increases of 100.0% and 77.3%, respectively.
Mangaluru International Airport has received the coveted level three Airport Customer Experience Accreditation from the Airports Council International (ACI). This accreditation recognizes the steadfast commitment of the airport to continuing customer experience improvement. Issued by the ACI on February 2, 2024, the accreditation is valid for one year. The airport had received the level 2 accreditation in December 2022.
Kansai Airports is delighted to announce that Osaka International (ITAMI) Airport was ranked at world’s first place in “THE ON-TIME PERFOMANCE REVIEW 2023” for the Medium Airport category, which is overall ranking of the on-time departure rate* for airlines and airports in the world, an award by CIRIUM, the global aviation analytics leader.
The Qatar Company for Airports Operation and Management (MATAR) received the ISO 45001:2018 Occupational Health & Safety Management System Certification for Hamad International Airport. The certification was awarded by the BSI (British Standards Institution).
P-Serv Pte Ltd is also recognised as Changi’s ‘Service Partner of the Year’ for boldly nurturing a multi-skilled workforce while leveraging technology to transform service standards to passengers during the pandemic
The ACA program requires the monitoring of the airport carbon footprint and the implementation of actions to reduce the footprint over the years. To achieve its targets, the airport has invested heavily in highly efficient chiller systems for the central air conditioning, replaced all light sources with LED technologies, or reduced the use of diesel ground generators.
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