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This week, the global community of airport innovators, start-ups, visionary thinkers, researchers and top tech minds gathers at Rome Fiumicino Airport for AIRPORTS INNOVATE 2024. The conference, organised jointly by ACI EUROPE, ACI Asia-Pacific & Middle East and ACI World, and hosted by Aeroporti di Roma, will chart the future of air travel, pooling innovative solutions, groundbreaking tools and know-how from across the globe.
Macau International Airport (MFM) registered in 2019 a 13% increase in its Passenger overall satisfaction against previous year, scoring 4.23 (out of 5) in the Airport Service Quality (ASQ) of Airport Council International (ACI).
ACI Asia-Pacific congratulates the winners of this year’s Airport Service Quality awards. The largest group of winning airports are from Asia-Pacific and the Middle East with a total of twenty-nine airports receiving recognition for their outstanding customer service excellence.
GMR led Hyderabad International Airport has emerged as the winner of the coveted ACI Airport Service Quality Departures Awards by being adjudged as the ‘Best Airport by Size and Region’ and its first ever ‘Best Airport in Environment & Ambience by Size’, both in Asia-Pacific region for 2019, in its category of 15-25 Million Passengers Per Annum (MPPA).
Passengers have again rated Newcastle Airport as one of the country’s best, with the 2019 international Airport Service Quality survey results giving the airport a very healthy endorsement.
First Pacific Islands airport, Port Vila Airport from Vanuatu, completes APEX in Security review.
Residents of the Hunter, Central Coast and Northern NSW are the big winners as Newcastle Airport has cemented its position as one of Australia’s leading Airports, ranking first across 10 categories in the Australia and New Zealand Airport Service Quality Survey (ASQ) for the quarter ending June 2019.
Melbourne Airport’s International Arrivals Hall is set to undergo a major refurbishment to cater to the airport’s growing international passenger numbers. The multi-million dollar upgrade includes a significant expansion of the dwelling area with a larger link connecting Terminals 2 and 3, additional seating and escalators, an improved outdoor taxi pick-up zone and greater wayfinding, in addition to repositioned hospitality.
All Nippon Airways, Japan's largest 5-Star airline for seven consecutive years, will continue its track record of technological innovation by becoming the first airline to utilize the newly introduced automated self-service baggage drop machines at Narita Airport.
Travellers with a hidden disability will find it easier to navigate their way through Melbourne Airport thanks to a new integrated hidden disability program.The program, which is the first of its kind for an Australian airport, consists of a lanyard system that alerts airport staff to travellers needing additional assistance throughout terminals 1 to 4.
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