Delhi Airport becomes first in India to introduce Quick Drop Solution for Self Service Bag Drop

Delhi International Airport Limited (DIAL), a subsidiary of GMR Airports Infrastructure Limited, today proudly announces the launch of its state-of-the-art Self Service Bag Drop (SSBD) Quick Drop Solution at Delhi Airport. With this, Delhi Airport become the first airport in India and the second in the world after Toronto, Canada to implement this cutting-edge technology. 

This initiative marks a significant milestone in redefining the passenger experience by streamlining the baggage drop process and reducing wait time.

With approximately 50 Self Service Bag Drop units now operational across Terminal 1 and Terminal 3, passengers can enjoy a seamless and efficient check-in experience. 

The conventional SSBD units enable travelers to bypass check-in desks, allowing them to print their boarding passes and baggage tags at Common Use Self Service kiosks. Upon reaching the SSBD unit, passengers have to scan their boarding passes or face through biometric cameras, and proceed to drop their bags on the conveyor belt, with the entire process taking around a minute.

To make the SSBD process still more efficient, DIAL has come out with a new innovation – QUICK DROP SOLUTION. It is a one step process where need for boarding pass or biometric validation is removed since these details are already available on the baggage tag. This reduces the processing time from about a minute to 30 seconds. 

Speaking on this occasion, CEO-DIAL, Mr Videh Kumar Jaipuriar said, "We are thrilled to introduce the Self Service Bag Drop Quick Drop Solution at Delhi Airport, setting a new standard for passenger convenience and efficiency in India. This initiative underscores our commitment to leveraging advanced technology to enhance the travel experience. The Quick Drop Solution not only speeds up the baggage drop process but also ensures a smoother, more enjoyable journey for our passengers. We are proud to be pioneers in this space and look forward to continuing to innovate in ways that benefit travelers." 

The QUICK DROP SOLUTION is available with three airlines -- Air India, IndiGo and Air India Express.
 
Key features of the Quick Drop Solution include:

• Bag Tag Collection from the Kiosk: Passengers can collect and attach their bag tags at CUSS kiosks upon arrival at the airport.
• Bag Placement at SBD: Passengers place their bags onto the SBD conveyor belt.
• Airline Application Integration: The system opens the respective airline’s application (Air India, IndiGo, or Air India Express) on the SBD machine with a single click.
• Self-Declaration Form: Passengers agree to the dangerous goods self-declaration form with a single click.
• Verification and Drop: The SBD system internally checks all relevant criteria and business rules defined by the airlines. Once verification is complete, the bag is automatically processed.