Queen Alia International Airport Receives ‘Best Airport by Size and Region: Middle East’ Title for Second Consecutive Year and Eighth Time in its History

Queen Alia International Airport (QAIA) has secured the title of ‘Best Airport by Size and Region: Middle East’ for airports serving five to 15 million passengers for the second consecutive year and eighth time in its history, acknowledging its commitment to customer experience excellence. This distinguished accolade was awarded by Airports Council International World (ACI World) based on the 2023 Airport Service Quality (ASQ) Survey; a component of the world’s leading airport customer experience measurement and benchmarking program. 

“We are deeply honored to have once again been granted this prestigious award, serving as a testament to our steadfast commitment to delivering a seamless and memorable customer experience in line with our strategic goals for 2023-2025. Here at QAIA, we place special emphasis not only on facilitating efficient and safe travel, but also on ensuring that passengers from around the globe feel at home, comfortable and welcomed at Jordan’s prime gateway to the world. This recognition would not have been possible without the dedication of Airport International Group teams, partners and stakeholders to excellence, alongside our close partnership with the Government of Jordan, represented by the Ministry of Transport. Together, we shall continue to innovate and push the envelope, exceeding the expectations of those at the heart of everything we do; our passengers,” commented Airport International Group CEO, Nicolas Deviller. 

The ACI ASQ initiative is unique as the airport industry’s only global benchmarking program measuring passenger satisfaction while passengers are at the airport. Implemented at close to 400 airports worldwide, the ASQ program delivers an in-depth assessment of the quality of the customer service experience. The resulting database allows for a comprehensive analysis of the customer service experience at each participating airport. This year’s results recognize ASQ Award winners as being the world’s best airports for the quality of their customer experience as selected by their passengers.
 

Queen Alia International Airport Receives ‘Best Airport by Size and Region: Middle East’ Title for Second Consecutive Year and Eighth Time in its History

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